Returns and Exchanges

We appreciate your choice in selecting our products, and we strive to ensure your complete satisfaction. Our return and exchange policy has been designed to facilitate a seamless experience for you. Please review the following guidelines carefully.

Returns and Exchanges:

• Items collected in-person from our store or warehouse are not eligible for return or exchange.
• You have a window of 48 hours to initiate a return or request a replacement.
• The responsibility for return/exchange delivery fees rests with the customer.
• Please note that the original delivery/shipping fee is non-refundable.
• Returned items are subject to a processing fee of 20%, while exchange items incur a processing fee of 10%.
• To be eligible for return or exchange, items must be unused, in the same condition as when delivered, and must be returned using the same or equivalent delivery service.
• Items transported back to us by the customer will regrettably not be accepted.
• Kindly note that items falling under categories such as discounted, seasonal, clearance, as-is, special order, and layaway are not eligible for return or exchange.
• Given the unique nature of our handcrafted products, variations in coloring, antiquing, distressing, natural wood knots, and wood grain are to be expected. Please understand that these variations cannot be considered grounds for return or exchange.

Cancelations:

• For items purchased through our website or in store but not picked up immediately, you have a window of 48 hours from the time of purchase to initiate a cancelation or request a swap.
• Canceled items are subject to a processing fee of 20%.
• Kindly note that items falling under categories such as discounted, seasonal, clearance, as-is, special order, and layaway are not eligible for cancelation or swap.
• Given the unique nature of our handcrafted products, variations in coloring, antiquing, distressing, natural wood knots, and wood grain are to be expected. Please understand that these variations cannot be considered grounds for cancelation or swap.

Damages:

• In the event of damage, please submit a damage claim within 48 hours.
• If a replacement item is not available, a refund will be promptly issued.
• Items personally collected by the customer from our store or warehouse cannot be claimed as damaged, and we kindly urge inspection before loading.
• The cost of delivery/shipping is non-refundable in cases of damage claims.
• Just like with returns, our handcrafted items exhibit unique characteristics in coloring, antiquing, distressing, natural wood knots, and wood grain. These natural variations are not grounds for damage claims.
• Please note that damage resulting from neglect, abuse, misuse, or transportation by the customer will not be considered for claims.

We value your understanding of these policies, which are designed to ensure a fair and efficient process for both you and us. If you have any questions or require assistance, please do not hesitate to contact our customer service team. Thank you for your trust in our products and services.